WRONG PART? PROBLEM PART?

Request a return within 30 days of receiving your order. To qualify, the item must be unused and uninstalled, in the same condition as received, free from damage, marks or signs of use, and in its original packaging where applicable. Proof of purchase is required.

These conditions apply to change-of-mind returns only. The exceptions below also apply.

Custom-made, modified, personalised, special-order and made-to-order products are generally not eligible for change-of-mind returns once production or modification has commenced.

This does not exclude your rights if a product is faulty, unsafe, not as described or otherwise fails to meet an applicable consumer guarantee.

If your item is damaged, defective, incorrect or not as described, contact us as soon as reasonably possible with your order number, a description of the issue and clear photos where relevant. We may need to assess the product.

Your remedy depends on the circumstances and applicable consumer guarantees. For a major problem under the Australian Consumer Law, you may be entitled to choose a refund or replacement.

Review the compatibility information before ordering and contact us if you are unsure about your chassis, engine or application. Products ordered for the wrong application may only be returned under the change-of-mind policy if they meet its eligibility requirements.

Email info@dorifab.au with your order number, product, reason for the return and useful photos. If your return is accepted, we will provide the return address and instructions. Contact us before posting anything back.

Unless otherwise agreed, you pay return postage for an approved change-of-mind return. Original shipping charges are not refundable for change-of-mind returns unless required by law.

Where a product has a confirmed problem covered by the Australian Consumer Law, reasonable return costs will be reimbursed where required by law.

Sale or discounted items may be excluded from change-of-mind returns where this was stated at purchase. Gift cards are not eligible for change-of-mind returns or refunds except where required by law. These exclusions do not affect rights for faulty or non-compliant goods.

We will notify you after receiving and inspecting an approved return. Approved refunds go to the original payment method; your payment provider may need additional processing time.

Direct exchanges are not guaranteed. For an accepted change-of-mind return, you can generally return the original item and place a separate order for the replacement. Remedies for faulty goods depend on the circumstances and applicable law.