Refund policy
RETURNS & REFUNDS
We offer a 30-day change-of-mind return period on eligible products. This means you have 30 days from receiving your order to request a return.
This 30-day period applies to change-of-mind returns only. It does not limit any rights or remedies you may have under the Australian Consumer Law or other applicable consumer protection laws.
CHANGE-OF-MIND RETURNS
To be eligible for a change-of-mind return, the item must be:
- unused and uninstalled;
- in the same condition in which you received it;
- free from damage, marks or signs of installation or use;
- in its original packaging where applicable; and
- accompanied by proof of purchase.
To request a return, contact info@dorifab.au before sending anything back.
If the return is accepted, we will provide return instructions and the return address. Items sent back without first requesting a return may not be accepted.
Unless otherwise agreed, return shipping costs for an approved change-of-mind return are the responsibility of the customer. Original shipping charges are not refundable for change-of-mind returns unless required by law.
FAULTY, DAMAGED OR INCORRECT ITEMS
Please inspect your order after delivery and contact us as soon as reasonably possible if an item is damaged, defective, incorrect or not as described.
Send your order number, a description of the issue and clear photos where relevant to info@dorifab.au.
We may need to inspect or assess the product before confirming the appropriate remedy.
Where a product fails to meet a consumer guarantee under the Australian Consumer Law, you may be entitled to a repair, replacement, refund or other remedy depending on the circumstances and whether the failure is major or minor.
For a major problem, Australian consumers may be entitled to choose a refund or replacement. These rights cannot be excluded by this policy.
Where a product is confirmed to have a problem covered by the Australian Consumer Law, reasonable return costs will be reimbursed where required by law.
CUSTOM, MODIFIED & MADE-TO-ORDER PRODUCTS
Custom-made, modified, personalised, special-order or made-to-order products are generally not eligible for change-of-mind returns once production or modification has commenced.
This does not exclude any rights you may have if the product is faulty, unsafe, not as described or otherwise fails to meet an applicable consumer guarantee.
INCORRECT FITMENT OR APPLICATION
It is the customer’s responsibility to review the compatibility information provided on the product page before ordering.
If you are unsure whether a product suits your chassis, engine, vehicle configuration or intended use, contact us before placing your order.
Products ordered for the wrong application may only be returned under our change-of-mind policy if they otherwise meet the eligibility requirements above.
SALE ITEMS
Sale or discounted items may be excluded from change-of-mind returns where stated at the time of purchase.
Sale status does not affect any rights or remedies available for faulty or non-compliant goods under applicable consumer law. The ACCC specifically warns businesses against using “no refunds on sale items” wording to deny statutory rights.
GIFT CARDS
Gift cards are not eligible for change-of-mind returns or refunds except where required by law.
EXCHANGES
We do not guarantee direct exchanges.
Where a change-of-mind return is accepted, the simplest way to obtain another product is generally to return the original item and place a separate order for the replacement product.
If the product is faulty or otherwise covered by consumer guarantees, your available remedy will depend on the circumstances and applicable law.
REFUNDS
We will notify you after we receive and inspect an approved return.
If a refund is approved, it will be issued to the original payment method. Your bank, card provider or payment service may take additional time to process the refund after it has been issued by Dorifab.
If you have not received an approved refund within a reasonable period after confirmation, contact info@dorifab.au.
EUROPEAN UNION CUSTOMERS
If you purchase as a consumer from a country where a statutory withdrawal or cooling-off right applies, those rights apply in addition to this policy.
For eligible consumer sales into the European Union, customers generally have a 14-day right of withdrawal for online purchases, subject to applicable exceptions. As of 19 June 2026, Shopify also notes that qualifying EU consumers must be able to exercise that right electronically before delivery and for 14 days after delivery.
Custom or personalised products and certain other goods may be excluded from statutory withdrawal rights where permitted by applicable law.
AUSTRALIAN CONSUMER LAW
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.
Nothing in this Return and Refund Policy is intended to exclude, restrict or modify any consumer guarantee, right or remedy that cannot lawfully be excluded, restricted or modified.
CONTACT
For return or refund enquiries, contact:
Dorifab Motorsport
info@dorifab.au