Shipping policy
SHIPPING POLICY
Dorifab Motorsport ships products from Australia to available destinations shown at checkout.
Shipping availability, cost and dispatch timing depend on the product, order size and delivery destination.
ORDER PROCESSING & DISPATCH
Orders are processed after payment has been successfully received.
Dispatch times vary depending on product availability. Products that are in stock may be ready for dispatch sooner than made-to-order, special-order or production items.
Where a product page states a specific lead time, dispatch estimate or other shipping condition, the information on that product page applies to that product.
A stated dispatch or lead time refers to the time before an order leaves Dorifab. It is not a guaranteed delivery date.
If an order contains products with different availability or lead times, the order may be held until all items are ready unless another arrangement is made.
SHIPPING COSTS
Available shipping methods and charges are shown at checkout where they can be calculated automatically.
Shipping costs may depend on factors including the delivery location, parcel dimensions, weight and selected service.
Some oversized, heavy, fragile or unusually shaped products may require a separate freight arrangement.
If an order cannot be shipped using the option selected at checkout, Dorifab will contact you before dispatch to discuss the available options.
LARGE & OVERSIZED ITEMS
Some motorsport components cannot be shipped using standard parcel services because of their size, weight or construction.
These products may require courier, freight or another specialised delivery service.
Where additional freight arrangements are required, we will contact you before the order is dispatched.
DELIVERY TIMES
Any delivery estimates provided by Dorifab or a shipping carrier are estimates only unless expressly stated otherwise.
Once an order has been collected by the carrier, actual delivery time can be affected by the carrier, destination, weather, peak periods, customs processing and other circumstances outside Dorifab's reasonable control.
If your order is time-critical, contact us at info@dorifab.au before ordering.
TRACKING
Where tracking is available, tracking information will be provided after the order has been dispatched.
Tracking events and delivery updates are provided by the relevant carrier and may not appear immediately after collection.
DELIVERY ADDRESS
Customers are responsible for providing a complete and accurate delivery address at checkout.
If you notice an error in your delivery details, contact info@dorifab.au as soon as possible.
We will attempt to correct the address before dispatch where possible, but changes cannot be guaranteed after an order has been processed or collected by the carrier.
Additional shipping or redelivery costs resulting from an incorrect or incomplete address may be charged to the customer where permitted by law.
UNDELIVERABLE OR RETURNED PARCELS
If a parcel is returned to Dorifab because it could not be delivered, we will contact you to determine the next step.
Additional shipping charges may apply where redelivery is required because of an incorrect address, failed collection or another circumstance attributable to the recipient.
This does not affect any rights you may have under applicable consumer law.
TRANSIT DAMAGE
Please inspect your order after delivery.
If a parcel or product arrives damaged, contact info@dorifab.au as soon as reasonably possible and include:
- your order number;
- a description of the damage;
- clear photographs of the product;
- photographs of the external and internal packaging where relevant.
Please retain the packaging until the issue has been assessed, as it may be required for a carrier claim.
If the product is faulty, damaged or otherwise fails to meet an applicable consumer guarantee, your rights under the Australian Consumer Law are not limited by this Shipping Policy.
LOST OR MISSING DELIVERIES
If tracking indicates an unusual delay or you believe your parcel has been lost, contact us and we will assist with enquiries to the carrier where appropriate.
A carrier investigation may be required before the delivery can be confirmed as lost.
Nothing in this section limits any rights or remedies available under applicable consumer law.
INTERNATIONAL SHIPPING
International shipping is available only to destinations and for products supported through checkout or otherwise agreed with Dorifab.
International customers are responsible for ensuring that products can legally be imported into their destination country.
Import duties, taxes, customs charges, brokerage fees or other destination-country charges may apply to international shipments. Unless expressly stated otherwise at checkout, these charges are not included in the product or shipping price charged by Dorifab and are the responsibility of the recipient.
Customs processing may also cause additional delivery delays.
CUSTOM & MADE-TO-ORDER PRODUCTS
Custom, modified, special-order and made-to-order products may have longer preparation or production times than Shelf Stock products.
Any quoted production or lead time is an estimate unless expressly agreed otherwise.
If timing is critical to your project, contact us before placing the order.
MULTIPLE SHIPMENTS
Dorifab may split an order into multiple shipments where appropriate because of product availability, package size or freight requirements.
Where practical, relevant tracking details will be provided for each shipment.
AUSTRALIAN CONSUMER LAW
Nothing in this Shipping Policy is intended to exclude, restrict or modify any consumer guarantee, right or remedy that cannot lawfully be excluded, restricted or modified under the Australian Consumer Law.
CONTACT
For shipping enquiries, contact:
Dorifab Motorsport
info@dorifab.au